Training - Home

One Call Now Resources

This section provides the recorded training provided by OnSolve for the appointment reminder service platform One Call Now.

Thursday January 27, 2022 Local Agency One Call Now Q&A

Tuesday December 14, 2021 Local Agency One Call Now Q&A

Thursday November 18, 2021 Local Agency One Call Now Training

OnSolve has developed Reference Manuals for state of Iowa users. The link below contains written directions on using the Once Call Now platform.

One Call Now Reference Manuals

2019 Streamlining WIC Certification Practices Promotional Campaign

Wednesday May 22, 2019 Streamlining WIC Certifications Webinar

Thursday May 30, 2019 Streamlining WIC Certifications Webinar

Streamlining WIC Certifications PowerPoint Slides

Guidance Documents for Streamlining Certifications Project

2018 WIC Training and Program Integrity Conference

The following power point slides and handouts have graciously been made available to you by our conference presenters for printing if you would like to have a copy.

WIC Contractors' Meeting

WIC Contractors' Meeting Notes 1.12.22  PDF

"WIC Contractors Meeting Recording 8.25.21 

WIC Contractor Meeting Notes 8.25.2021  PDF

WIC Contractors' Meeting Notes 4.28.2021  

WIC Contractors' Meeting Minutes 4-13-2022

Focus Resources

This section provides links and information for Iowa's MIS system, Focus.

USDA Nondiscrimination Statement:

In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), disability, age, or reprisal or retaliation for prior civil rights activity.

Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the responsible state or local agency that administers the program or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339.

To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form which can be obtained online at: https://www.usda.gov/sites/default/files/documents/USDA-OASCR%20P-Complaint-Form-0508-0002-508-11-28-17Fax2Mail.pdf, from any USDA office, by calling (866) 632-9992, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to USDA by:

  • mail:
    U.S. Department of Agriculture
    Office of the Assistant Secretary for Civil Rights
    1400 Independence Avenue, SW
    Washington, D.C. 20250-9410; or
  • fax:
    (833) 256-1665 or (202) 690-7442; or
  • email:

This institution is an equal opportunity provider.