Emergency Medical Services (EMS)

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Welcome to the Bureau of Emergency and Trauma Services (BETS).  As designated by code, the Iowa Department of Public Health is the lead agency responsible for the development, implementation, coordination and evaluation of Iowa's EMS system.

This site has been designed to be a resource for learning about Iowa's EMS system and to provide necessary information regarding EMS provider certification and renewal, and service program authorization.

We hope that you find this site informative and useful. 

Rule Changes FAQ

FAQ on the implementation of the September 2020 rule changes in Chapter 131, 132 and 139 as well as changes to provider scope-of-practice.

Rule Changes Webinar Recording 

Iowa EMS Provisional Certification

The Iowa EMS Provisional certification will no longer be issued beginning June 30, 2021.  Eligible candidates for the Iowa EMS provisional certification must complete all requirements to obtain the provisional certification prior to June 30, 2021.  Iowa EMS provisional certifications issued prior to June 30, 2021 will continue to be valid until December 31, 2021.

AMANDA Portal Resources

AMANDA is the online registry and database for regulatory programs within the Bureau of Emergency and Trauma Services.  See more information at the links below. 

Complaint Form

NHTSA Assessment

In April 2015 the National Highway Transportation Safety Administration reviewed Iowa's EMS system. Read their report below.

 EMS Awareness

The bureau produced several 30-seconds radio spots that you may find useful in promoting EMS in your community.  Please share these with your local media outlets.

Emergency Medical Services

Lucas State Office Bldg.
321 E. 12th Street
Des Moines, IA 50319

1-800-728-3367 or 515-281-0620 (Local Des Moines)

Iowa Department of Public Health Emergency Notification Line

24 hours a day, 365 days a year


For use by local public health agencies, hospitals, emergency medical services, emergency management coordinators and other emergency response agencies to notify the IDPH Duty Officer of public health emergencies.